Cancel/ Change Order

Shemzpalette Order Adjustment & Address Verification Policy

At Shemzpalette, operated by Jessica Anne Davis, we recognize that circumstances can change quickly. To provide you with added flexibility and peace of mind, we offer a 12-hour window after placing your order to request adjustments or cancellations.

Cancellation or Modification Within the 12-Hour Window

If you determine that you need to cancel your order or make modifications to product details, quantities, or shipping methods, you must submit your request within the first 12 hours of the purchase time.

You can reach our team and initiate your request through the following methods:

• Utilize the “Contact Us” section on our website at shemzpalette.com.
• Submit a dedicated support ticket via our online portal.
• Email our support team directly at support@shemzpalette.com.

We are committed to addressing your request as quickly as possible within this critical timeframe.

Important Processing Note

Once the initial 12-hour window has elapsed, our fulfillment process begins immediately to ensure fast delivery. We are unable to guarantee or make any further changes, modifications, or cancellations to the order after this time. We genuinely appreciate your understanding and support of this necessary processing timeline.

Address Accuracy and Verification

It is mandatory that you double-check and verify your delivery address carefully before you submit your order during the checkout process.

• It is the sole responsibility of the customer to ensure the shipping address is complete and accurate in every detail—including the correct street name, building number, city, and ZIP code—to prevent any issues, delays, or failures with delivery.
• Our official business address is 1324 DE LA VINA STREET, SANTA BARBARA, CA 93101, UNITED STATES.

Address-Related Liability

Shemzpalette is not liable for failed deliveries, losses, or returned shipments that result directly from incorrect or incomplete address information provided by the customer during checkout. Your meticulous attention to detail during the address verification step is essential and helps us serve you more efficiently.

Customer Support

If you have questions about this policy or require assistance with an order, our dedicated customer support team is here for you. Please contact us anytime at support@shemzpalette.com.

Thank you for choosing Shemzpalette. We are committed to delivering your order with care and efficiency.