Return & Refund Policy

Shemzpalette Return and Refund Policy

At Shemzpalette, we are committed to ensuring a transparent and reliable shopping experience for all our customers located within the United States. By making a purchase on shemzpalette.com, you agree to the terms outlined below.

1. Return Window (30 Days)

We offer a comprehensive 30-day return policy. You have 30 days from the date the carrier marks your order as delivered to initiate a return request.

• Damaged or Defective Items: While you have 30 days to return, we kindly ask that you inspect your order upon receipt and contact us within 7 days if the item is defective or damaged, so we can evaluate the issue and make it right immediately.
• Conditions for Return: * New Condition: Items that are unused, unworn, and in original packaging with tags.
  • Slightly Used Condition: We accept returns for items that have been used slightly but remain in excellent, resellable condition.

2. Return Process & Shipping Labels

To ensure ease of service, all returns must be processed by mail.

• Prepaid Labels: We have simplified the process by including a prepaid return mailing label inside your original package.
• Return Shipping Costs: There is No Cost (FREE) to the customer for returning an item when using our prepaid label. Shemzpalette covers all domestic return shipping fees.

3. Fees and Charges

• Restocking Fees: We do NOT charge any restocking fees.
• Refund Amount: You will be refunded the full purchase price of the eligible returned items.

4. Order Cancellations (12-Hour Window)

We understand that plans can change. You may request an order cancellation for a full refund within 12 hours of the initial placement.

• After 12 hours: The order enters our automated fulfillment system. If the 12-hour window has passed, please wait to receive the item and then use the prepaid label to process a return for a full refund.

5. Exchange Policy

Shemzpalette does not accept exchanges at this time. If you require a different size, color, or alternative product, please return the original item for a refund and place a new order on our website.

6. Refund Processing Timelines

Once your return is received and inspected:

• Approval Notification: We will send an email confirming the approval or rejection of your refund.
• Processing Time: Approved refunds are initiated within 7 calendar days.
• Payment Method: All refunds are issued to the original method of payment.
• Bank Processing: Please allow an additional 3–5 business days for your bank or card issuer to post the credit to your account.

7. Business and Contact Information

If you have questions regarding your return, our customer support team is here to help:

• Company Name: Jessica Anne Davis
• Address: 1324 DE LA VINA STREET, SANTA BARBARA, CA 93101, UNITED STATES
• Email for Support: support@shemzpalette.com
• Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
• Website: shemzpalette.com